Advanced Tech
Jun 27, 2024
|
min read

The Ultimate Guide To Restaurant Tableside Ordering System

Article Outline

  • What Is A Tableside Ordering System?
  • What Are Tableside Payments?
  • Benefits Of Tableside Ordering System
  • How Does Tableside Ordering System Work?
  • Types Of Tableside Ordering Systems
  • Streamline Your Restaurant Operations With Checkmate!

Restaurants are increasingly implementing new technologies to improve their operations and provide a better dining experience for their customers. One such technology that has gained popularity in recent years is the tableside ordering system. This system allows servers to take orders and process payments directly at the table, eliminating the need for pen-and-paper order taking and manual payment processing. Explore the benefits of using a tableside ordering system in restaurants and how it can change the dining experience.

What Is A Tableside Ordering System?

A tableside ordering system is a digital solution employed in restaurants to facilitate the ordering process directly at the table, eliminating the need for traditional paper menus and manual order-taking. These innovative systems typically involve handheld devices such as tablets or smartphones, enabling diners to browse through digital menus, place their orders, and even easily make special requests. Seamlessly integrated with the restaurant's POS system, tableside ordering systems streamline the dining experience, from order placement to payment processing. With ordering technology, restaurants can enhance operational efficiency, minimize errors, and deliver a more personalized and convenient dining experience.

What Are Tableside Payments?

Tableside payments are a feature of tableside ordering systems that allow customers to pay for their meals directly at the table. This eliminates the need for customers to wait for a server to bring them their check and then process their payment. With tableside payments, customers can simply review their bill on the handheld device and complete the transaction with just a few taps. This innovative approach enhances the overall dining experience and streamlines restaurant operations, reducing wait times and minimizing errors in payment processing.

Benefits Of Tableside Ordering System

Tableside ordering systems change the dining experience for customers and restaurant staff, offering many advantages beyond mere convenience.

Faster Service

With tableside ordering systems, diners can place their orders swiftly, eliminating unnecessary wait times and expediting the entire service process. This results in increased customer satisfaction and a higher turnover rate for the restaurant.

Efficient Experiences

Automating ordering in restaurants enhances operations for a seamless dining experience. By reducing wait times and eliminating human error, tableside ordering systems ensure that every customer receives prompt and accurate service. This leads to a more streamlined customer dining experience and increases restaurants' revenue, leading to higher profits.

Additional Items And Upselling

Tableside ordering systems allow servers to upsell additional items or recommend complementary dishes effortlessly. With instant access to menu details and customizable options, servers can enhance the dining experience by suggesting enticing add-ons, ultimately boosting revenue for the restaurant.

Access To Payment Methods

Tableside ordering systems allow customers to settle their bills conveniently at the table. Whether through traditional payment methods or modern digital wallets, diners can complete transactions swiftly, minimizing wait times and enhancing overall satisfaction. Additionally, with the ability to split checks and accept multiple forms of payment, tableside ordering systems can streamline the payment process for larger groups and parties.

Real-Time Data And Insights

Tableside ordering systems provide real-time insights into customer preferences, popular menu items, and peak hours, empowering restaurateurs to make informed decisions that drive business growth and optimize operational efficiency. With this valuable information at their fingertips, restaurateurs can tailor menus and promotions to meet customer demand, adjust staffing levels to match busy periods, and identify opportunities for cost savings.

Reduction In Operating Costs

Efficiency and cost-effectiveness go hand in hand, and tableside ordering systems help restaurants achieve both. By streamlining operations, minimizing errors, and optimizing resource allocation, these systems enable establishments to reduce labor costs and maximize profitability.

How Does Tableside Ordering System Work?

Let’s delve into the operational mechanics of restaurant tableside ordering systems, uncovering the seamless processes that drive efficient dining experiences. From when customers pick up a handheld device to the integration with POS systems and beyond, we'll explore how these systems revolutionize restaurant operations while enhancing customer satisfaction at every step.

Customer Uses A Handheld Device

Restaurant tableside ordering systems typically involve customers using handheld devices like tablets or smartphones to browse menus, select items, and place orders directly from their tables. This gives diners convenience and control over their dining experience, allowing them to explore menu options at their own pace.

Orders Are Sent To The Kitchen

Once a customer orders through the handheld device, the request is seamlessly transmitted to the kitchen staff. This instantaneous communication minimizes delays and errors, ensuring prompt service and accurate fulfillment of orders.

Payment Processed Securely

Integrated payment processing functionalities enable customers to settle their bills securely and conveniently directly from their tableside devices. Whether through credit card transactions, mobile payment apps, or other methods, the system ensures the confidentiality and integrity of financial transactions, maintaining PCI compliance throughout the process.

Receipts Sent To Customers

Digital receipts are issued and sent to customers via email or displayed on the handheld device after successful payment. This paperless approach enhances efficiency, reduces environmental impact and provides customers with a convenient record of their transactions.

Integration With POS System And Inventory Management

Restaurant tableside ordering systems seamlessly integrate with the restaurant's POS and inventory management software. This integration ensures that orders are accurately recorded, inventory levels are updated in real time, and sales data is synchronized across all operational channels.

​​Updates And Notifications

It provides updates and notifications to restaurant management, allowing them to track sales, inventory levels, and employee performance. This data can be accessed through a secure online portal or mobile app, allowing managers to monitor operations remotely.

Customer Feedback And Ratings

Tableside ordering systems often incorporate features for gathering customer feedback and ratings. Diners can provide input on their dining experience, rate the quality of food and service, and offer suggestions for improvement, enabling restaurants to refine their offerings and enhance customer satisfaction continuously.

Loyalty Programs And Offers

Many tableside ordering systems support integration with loyalty programs and promotional offers to foster customer loyalty and incentivize repeat business. Customers can earn rewards points, receive personalized offers, and enjoy exclusive discounts, encouraging them to frequent the establishment and build a lasting relationship with the brand.

Types Of Tableside Ordering Systems

In restaurant technology, tableside ordering systems come in various forms, each tailored to meet specific needs and preferences.

Handheld Devices And Tablets

Equipped with user-friendly interfaces, handheld devices and tablets allow servers to take orders directly at the table. These devices often integrate seamlessly with the restaurant's POS system, ensuring accuracy and efficiency in order processing. With instant access to menu items, modifiers, and special requests, servers can provide personalized service while expediting the dining experience.

QR Code Menus And Ordering

By incorporating QR code technology into the dining experience, restaurants can provide contactless menu access and ordering options. By scanning a QR code displayed at the table, guests can browse the menu, place their orders, and even make special requests without physical menus or interaction with staff. QR code menus offer a hygienic solution while streamlining the ordering process for diners and restaurant staff.

Self-Service Kiosks

Self-service kiosks offer a convenient alternative to traditional ordering methods. These kiosks enable guests to browse the menu, customize their orders, and complete transactions independently. Self-service kiosks reduce peak-hour wait times and cater to tech-savvy diners seeking a seamless and interactive dining experience.

Streamline Your Restaurant Operations With Checkmate!

With Checkmate, you can boost your restaurant operations and elevate the dining experience for your patrons. Whether you're looking to expedite order processing, reduce wait times, or enhance customer satisfaction, our digital platform covers you. From handheld devices to QR code menus and seamless POS integration, we offer a tailored solution to your unique needs. Don't let outdated processes hold your restaurant back—embrace the future of dining with us today!

Contact us to schedule a demo and discover how Checkmate can transform your operations.

Jared Castronova
Head of Marketing Communications
With over 7 years of experience in the restaurant technology industry, Jared has been creating content that breaks down complex concepts into clear, actionable strategies that empower restaurateurs to drive growth in a digital-first market. Jared's perspectives resonate with industry leaders, making him a go-to voice for harnessing technology to achieve a competitive edge.

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