587% increase in online ordering revenue in six months
Background
With its roots in Manhattan, Juice Press started as an underdog before the wellness space even existed. The now 12-year-old pioneers' ongoing mission is to fight against unhealthy processed foods by bringing fresh nutrient-dense food and drinks to the masses via their 85 corporate-owned quick-service locations.
As a tech-friendly bowl and smoothie concept, Juice Press believes in being present wherever potential customers search for healthy food options - Being on multiple delivery platforms allows them to increase their reach, maximize sales, and meet their customers where they are. They earn customer loyalty by delivering a consistent and frictionless experience when customers engage with the brand, regardless of the ordering platform used.
orders per month
revenue per month
reduction in labor costs per month
Challenge
At Juice Press, they utilized an item modifier group to print out recipe orders on tickets. This was done to ensure that smoothies and bowls were accurately prepared. To account for this unique requirement, they kept an entire modifier group hidden from delivery partners while still including it on tickets for their staff once orders were sent to the POS. This maintained the speed and accuracy of orders while keeping customers from learning the item recipes.
Beyond that, a challenging labor market made it harder to hire qualified team members at reasonable rates. This prompted them to seek out a solution that would simplify their digital operations and reduce labor costs.
Results
- Eliminated tablets, manual order entry, and the need for extra team members to monitor delivery operations
- Accounting no longer needs to manually reconcile orders between the bank, POS, and ordering platforms
- Insights provides actionable reports on canceled orders, location statuses, and more
- Smart alerts automatically notify restaurant teams when there is an issue that requires attention
We were looking for a solution to help manage and scale our online ordering business without changing or disrupting our operations. Checkmate was able to implement their integration solution seamlessly and worked around our kitchen operations. We were able to onboard new locations quicker and roll out additional delivery platforms, nearly doubling our online ordering presence.
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