What is voice AI, and how does it work in the context of restaurants?

Voice AI refers to artificial intelligence systems that use voice recognition and LLMs to interact with people. These solutions integrate with a restaurant's existing tech stack, including the POS and online ordering platforms. It uses advanced natural language processing and large language models (LLMs) to understand and respond to customer orders, eliminating the need for human intervention.

Why is voice AI becoming increasingly important for restaurants, and what are the key benefits?

With ongoing labor challenges and digital becoming the preferred way to order for many consumers, voice AI has become a critical tool for restaurants. By automating phone and drive-thru orders, it helps control costs and improve the customer experience.

How does Checkmate's voice AI solution differ from other phone and drive-thru automation systems?

Our voice AI system is built from the ground up using the latest large language model (LLM) technology popularized by AI companies like OpenAI. Other solutions on the market use older technology, such as Natural Language Processing (NLP) and Natural Language Understanding (NLU) systems, which aren't as flexible or scalable.

How does voice AI benefit my restaurant's bottom line?

Our solution offloads the need for an employee to handle order taking freeing up your staff to focus on more important tasks such as order prep and in-store customer service. Voice AI also eliminates the need to overstaff during busy times.

How does voice AI integrate with other restaurant technologies, such as POS systems?

For brands already using Checkmate, voice AI integrates directly with your existing menu and POS. Seamlessly pull live menus, see updates, and know when an item has been added or removed, ensuring customers always get up-to-the-minute accurate information.

How long does it take to implement a voice AI solution?

Typically it takes 2 to 4 weeks, depending on menu complexity and structure. For simpler scenarios, we can get you up and running in just a few days.

Voice AI for Restaurants: Automate Phone Orders

20%

of customers prefer to order over the phone

order accuracy

wait time for customers

Overview

Automate your phone ordering with an advanced voice AI solution that handles 95% of orders without human intervention. Purpose-built for restaurants, our technology combines natural conversation abilities with sophisticated order processing to streamline operations and boost revenue.

Get started

Simple setup without lengthy training

Advanced language models to handle complex orders

Smart upsells to increase AOV

Text ordering & payment

Smart integration

Our voice AI connects directly with your POS and menu, automatically staying up-to-date with menu changes and availability while routing orders exactly like your staff would

Customer speaking into a phone to order food while a smiling cashier wearing an apron takes the order at a quesadilla restaurant.

Natural conversations

Leveraging advanced LLMs, our AI handles complex orders, modifications, and special requests in multiple languages, creating a seamless experience that feels natural to customers

Person holding a smartphone, with a digital overlay showing a food order receipt including a cheeseburger with extra pickles and a milkshake, plus tax and total price.

Intelligent upselling

Data-driven suggestions recommend the perfect add-on items based on order history and high-conversion pairings, helping increase average ticket size without pressuring customers

Smiling woman wearing glasses and earbuds, holding a smartphone with overlays showing a cheeseburger order, tax details, a bar chart of popular items, and a prompt asking if she wants to add fries or a drink to her order.

Convenient payment

Automated SMS payment links and digital receipts make checkout simple and secure, giving customers the flexibility to pay online or in-store

Man in orange shirt sitting on a couch, holding a smartphone with a message bubble displaying a link to an online checkout URL.

Simple setup

Getting started is as easy as forwarding your calls to our AI system - no complex hardware or lengthy training required, just reliable automated ordering in minutes

Blonde woman in a denim shirt and black apron operating a point-of-sale system in a restaurant with a setup completion progress overlay showing four setup steps.

Frequently Asked Questions

Let’s build your ideal restaurant ordering solution

Whether you want to get started quickly or you need a custom solution, we can help. Set up a call to see how we can support your restaurants.

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Simple sign up

Flexible contracts

24/7 support

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Never Miss a Phone Order with AI