The front-of-house (FOH) is the face of any restaurant and is vital to provide great customer service. It’s where guests first interact, shaping their entire dining experience. 73% of restaurateurs use technology to improve their business efficiency. Whether managing online reservations, helping with mobile payments, or coordinating with house staff, a well-organized FOH ensures everything runs smoothly. This improves the customer experience and helps the restaurant run efficiently, creating a welcoming atmosphere that keeps diners happy and returning.
Online Order Management
Online ordering is important in today’s restaurant industry because it gives customers an easy way to order quickly. An online order management system (OMS) puts all orders from your website, app, and third-party apps in one place. Modern restaurants require robust online order management systems beyond simple order processing. These sophisticated platforms provide:
- Seamless communication between front of house and kitchen
- Reduced human error
- Enhanced customer satisfaction
- Real-time performance insights
Table Management
A table management system helps restaurants assign tables and seat clients faster. It also manages waitlists so customers can be seated as quickly as a table is free, minimizing wait times. The modern table management system transforms how restaurants handle guest flow:
- Maximize restaurant capacity
- Reduce wait times
- Enhance overall guest experience
- Improve staff productivity
Including tableside ordering in your restaurant service will help servers take orders on the table. The service will be faster, and the consumer will have an enjoyable dining experience. This smoothens the operations, the customer will be happier, and more extra bucks will come in.
QR Code Ordering
QR code ordering has become very popular in restaurants, especially after the COVID-19 pandemic, because it allows customers to order without physical contact. By scanning QR codes on tables or menus, customers can view the dynamic menu, place an order, and pay all by themselves without needing to talk to a server.
Almost 51% of customers are positively satisfied with a QR scan menu. This makes dining safer and more convenient, improving the customer experience and making it simpler for guests to enjoy their meals.
Reservations
A digital reservation system lets customers book a table online, helping restaurants avoid booking too many or too few guests. It ensures the right number of people are seated, saving customers and house staff time.
The restaurant reservation management system reduces errors, improves customer service, and improves the dining experience. It also helps restaurants plan for busy times and easily manage seating, making everything smoother. With better planning, restaurants can focus more on offering great service.
Waitlist Management System
A waitlist management system (WMS) helps restaurants keep guests thrilled and happy during busy times by tracking waitlists and wait times. It tells guests how long they’ll stay and notifies them when their table is ready.
Waitlist management technologies provide:
- Reduced physical crowding
- Improved guest satisfaction
- Enhanced staff coordination
- Data-driven operational insights
- Flexible seating arrangements
The system makes the restaurant run more efficiently and improves customer service.
Scheduling Software
Scheduling software is a no-brainer for restaurant managers and their staff. It makes creating good work schedules easier by allowing managers to consider their employees' shift preferences so that everyone gets hours they are happy with.
Restaurant scheduling softwares offers:
- Fair workload distribution
- Reduced scheduling conflicts
- Improved staff communication
- Labor cost control
- Enhanced workforce management
For example, on hectic nights, restaurants can manage a high volume of orders with quick scheduling. This enhances the restaurant's operation while everything is in order, making the job easier for the house staff. It also avoids any scheduling problems, making everything straightforward and less stressful.
Mobile Ordering & Payments
The mobile order and payment approach is becoming increasingly popular and facilitates customer and restaurant orders. Customers can quickly place, exchange, and pay for their orders using smartphones. This makes the eating experience faster and more convenient, giving customers more control.
For restaurants, mobile ordering and payment technology provide:
- Simplified dining interactions
- Increased customer loyalty
- Flexible payment options
- Personalized dining experiences
By offering this selection, restaurants can enhance consumer satisfaction and encourage repeat visits, making the overall eating experience smoother and contactless.
Adopt The Best Tech Solutions With Checkmate
At Checkmate, we help restaurants succeed with the best front-of-house technologies. Our services, like custom digital menus, easy mobile payments, and smooth online reservations, are made to improve efficiency, make customers happy, and increase profits. We’ll help you run things more smoothly, cut wait times, and create a modern dining experience that returns customers. Check out our pricing page to learn more about what we offer to help accelerate your restaurant’s growth.
