A unified digital ordering experience helps improve same-store sales and customer satisfaction

Background

Founded in 2009, Tarka Indian Kitchen serves fresh and tasty Indian food quickly and at good prices. They wanted to create a friendly, modern spot where customers could enjoy a nice meal on the patio or easily grab takeout using their online ordering system. Beyond the food, their team is committed to being as eco-friendly as possible.

43%

increase in AUV per store

70%

of locations have a 4.8+ rating on delivery apps

70%

Of orders are now digital

Challenge

In 2018, Tarka Indian Kitchen was inundated with online orders strewn across a mess of tablets connected to each delivery provider. They needed a solution to eliminate tablets in their restaurants and the manual order entry slowing down their operations. Their team discovered Checkmate and implemented their Menu Management solution later that year. To streamline digital operations further, Tarka Indian Kitchen has started implementing Web & App Ordering to replace their existing first-party ordering site with a fully customized experience for customers.

With both first- and third-party ordering on one platform, managing digital orders is much easier. Beyond the technical improvements, Checkmate's 24/7 support offers peace of mind and fast problem resolution when they need it most.

Results

  • Direct integrations with the POS and delivery providers eliminated manual order entry errors and missed orders
  • Ability to schedule prep times in advance for each location based on its needs
  • Unified digital ordering program on one platform
  • Reduced labor and rent costs thanks to smaller restaurant footprints

Working with Checkmate and growing together has been an amazing experience, and we are looking forward to building on that partnership with the first-party ordering solution they have recently acquired and developed. Having a seat at the table with key decision makers as they develop their roadmap was extremely important to us, and we continue to feel like true partners on their journey and ours.

Tinku Saini
Founder & CEO

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