Refund & Dispute Management Onboarding
To prepare your reports, Checkmate requires access to your third-party delivery partner portals.
1
Log in to each delivery partner portal.
2
Set up a new user with the email: RD+[YOUR BRAND NAME]@itsacheckmate.com.
Ex: If your brand is 'Pizza House', the email is RD+PizzaHouse@itsacheckmate.com. If an error occurs, modify your email by adding an MMDD suffix, such as RD+PizzaHouse0311@itsacheckmate.com, where '0311' indicates March 11.
Ex: If your brand is 'Pizza House', the email is RD+PizzaHouse@itsacheckmate.com. If an error occurs, modify your email by adding an MMDD suffix, such as RD+PizzaHouse0311@itsacheckmate.com, where '0311' indicates March 11.
3
Assign 'Admin' rights to this user for all locations.
4
If needed, use:
- First Name: Checkmate
- Last Name: Refund Dispute
- First Name: Checkmate
- Last Name: Refund Dispute
User creation help links: DoorDash | Uber Eats | Gruhhub
Have questions? Email us at refundmanagement@itsacheckmate.com
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